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#Dell epsa diagnostics how to#
#Dell epsa diagnostics code#

If the screen abnormality is not present in the built-in self-test mode, see the Dell knowledge base article How to Troubleshoot Display or Video Issues on a Dell Laptop.Carefully inspect the screen for abnormalities.The screen displays multiple color bars and changes colors to black, white, red, green, and blue.Continue to hold the D key, until you see color bars on the LCD screen. Press and hold the D key and turn on the computer to enter LCD built-in self-test (BIST) mode.Ensure that the LCD screen is clean (no dust particles on the surface of the screen).Connect the AC adapter (charger) to the computer.Disconnect any devices that are connected to the computer.The LCD built-in self-test can be initiated in two ways: Method 1

If you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry images, horizontal or vertical lines, color fade, bubbles, it is a good practice to isolate the LCD screen by running a diagnostic test. You should get an email about your service request and a link to track your service request.Dell laptops have a built-in diagnostic tool that helps determine if the screen abnormality is an inherent problem with the LCD screen of the Dell laptop, the video card (GPU), or the display settings on the computer.

#Dell epsa diagnostics code#

On the newer devices you can scan QR Code shown next to the error message to achieve the above steps.

Fill in the information, service tag number, error code and validation code.

How to submit Dell Diagnostics error codes If your laptop is still under warranty submit the error code here and if new parts are needed they will be sent to you. You can submit the error codes that you get on the Dell webisite. Please note running the Dell tools on a non dell system or from a different device may cause errors or false positives. You can then contact customer care and they probably will ask for your for the Dell service tag to identify your computer. You can write them down, the next step is to use the Dell error code reference table on their website to get a specific answer on what is wrong with the device. Keep these handy as you will need them after. If there is an issue with your hardware as shown on the picture you get the following information from the console, the service tag, ePSA error and validation code. If all is fine you should be able to run the diagnostics in 10 – 15 minutes with the ram test taking up most of the times.īasically you will be able to watch as the test moves from hardware to hard, starting with the cables, then screen and so on.ĭoesn’t require input from you except for the visually test where you have to confirm if different colored bars were displayed during the screen test. First its with the speed of your computer. How long does the Enhanced Pre-boot self assessment take? Press the F10 key to open the Utility Mode option, then Diagnostics.

Press the F10 key this gets you to the lifecycle controller alternatively press F11 to access the boot manager.

Run Dell diagnostics on an Enterprise server. NB: The touch screen is also functional in the stage and you can use it for navigation but if you having challenges with it use the volume buttons for navigation.

Finally press volume down to confirm your selection.

Using the volume buttons for navigating select Diagnostics.

Then immediately press the volume, if successful you should now be in the boot menu.

This should start the diagnostics on the hardware connected on the system.

And then press the enter key to select diagnostics.

On the BIOS menu use the keyboard arrows to move down and select diagnostics.

Interrupt the boot process on the splash screen by pressing the F12 key.

To run the Dell diagnostics on your computer This helps you know if your computer has a hardware fault or conflict or whether the issue is on the Operating system level How to run the Dell Diagnostics test You can run the tools straight from the BIOS menu before the computer even boots to windows. All dell laptops, Desktop computers and servers have these set of tools to help you troubleshoot your computer. The enhanced preboot system assesment (ePSA) also called dell diagnostics is a set of tools that come built into your dell device.